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Troubleshooting

What if I see a server error?

Ensure that Cardiogram’s servers are up. Force close Cardiogram then relaunch it. Steps for iOS users Steps for Android users – See...

How do I find the email address associated with my account?

To find the email address associated with your Cardiogram account, click on the hamburger menu (three lines) in the upper...

How do I change my password if I forgot it?

1) Open the Cardiogram app on your phone 2) Tap “Log in” 3) Tap “Forgot your password?” beneath the “Log...

I don’t see my data. What should I do?

If you have an Apple Watch, please follow these steps: https://cardiogram.com/knowledge-base/why-cant-i-see-my-apple-watch-data-in-cardiogram/ If you have a Fitbit device, please follow these steps: https://cardiogram.com/knowledge-base/why-cant-i-see-my-fitbit-data/ If...

Why can’t I see my Apple Watch data in Cardiogram?

The Cardiogram companion app for the Apple Watch requires WatchOS 6.2. and above. If you no longer see the app...