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Why is my sample being rejected/recollected?

Damaged in transit  Unlabeled or under labeled specimen – To ensure the highest quality of results, we cannot accept specimens...

Why do I need to recollect my sample? Do you have any tips for recollection?

There was insufficient DNA to proceed with testing. Most commonly this happens from improper swabbing and/or that you’re not a...

How do I collect a buccal swab?

Label the outside tube with the first and last name of the person taking the test AND date of birth....

I ate food/drank water, then collected my swab. Can I still send it in?

It is best practice not to eat or drink 30-60 minutes before collecting the specimen. However, the lab will still...

I dropped my open swab on the floor. Can I still use it?

No, please discard the specimen.
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