sample

Why is my sample being rejected/recollected?

Damaged in transit  Unlabeled or under labeled specimen – To ensure the highest quality of results, we cannot accept specimens...

Why do I need to recollect my sample? Do you have any tips for recollection?

There was insufficient DNA to proceed with testing. Most commonly this happens from improper swabbing and/or that you’re not a...

Have you received my sample yet?

You should account for about a week of shipping time. Depending on where you are located, the sample usually takes...