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Help Topics
Getting Started
14 Articles- A Quick Introduction to Cardiogram
- Does Cardiogram show my Heart Rate Variability?
- How can I manage my notifications?
- How do I update my profile?
- Does Cardiogram display VO2 Max or SpO2?
Using Cardiogram
31 Articles- How do I cancel my subscription?
- How do I get heart rate recovery readings?
- Will Cardiogram tell me if I have atrial fibrillation?
- Why are some of the heart rate bars missing?
- How do I see sleep stats on daily graphs?
Troubleshooting
28 Articles- How do I cancel my subscription?
- What if I see a server error?
- How do I find the email address associated with my account?
- How do I change my password if I forgot it?
- How do I request a refund for Cardiogram?
Apple
16 Articles- How do I set up the heart rate widget on my iPhone?
- Why is my resting heart rate different between apps?
- How do I make Cardiogram show up on the Apple Watch face?
- How do I set up the bedtime feature on my iPhone?
- What if I see a server error?
Fitbit
3 Articles- Why don’t I see sleep data from Fitbit?
- Why can’t I see my Fitbit data?
- I don’t see my data. What should I do?
Garmin
3 Articles- What do I do if my Garmin data is not appearing in Cardiogram or it has not been updated?
- When does my Garmin device take a heart rate measurement?
- I don’t see my data. What should I do?
WearOS
9 Articles- On Android watches, how do I get sleep time for WearOS?
- How do I disable background heart rate sampling with WearOS?
- Why can’t I see my WearOS data?
- Why is my heart rate sampling increasing with WearOS?
- How can I change the measurement frequency on Android watches with WearOS?
Report Card
13 Articles- What is Cardiogram Report Card?
- What does my risk score tell me? What does similarity mean?
- How often is my risk score updated?
- Why don’t I see my score yet?
- How many users have you analyzed with my age and sex?
Share With Doctor
2 Articles- How do I print my data or share my data with a doctor?
- What do I do if I didn’t receive my Share with Doctor report?
Privacy and Data
3 ArticlesCardioDNA
11 Articles- Why is my sample being rejected/recollected?
- Why do I need to recollect my sample? Do you have any tips for recollection?
- How do I collect a buccal swab?
- I ate food/drank water, then collected my swab. Can I still send it in?
- I dropped my open swab on the floor. Can I still use it?
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