1) Make sure that you’re checking the same email that Cardiogram has saved. To see what email that it is, tap the circle in the top-left of the Timeline pane > tap your name at the top of the sidebar. 

Top-left of timeline pane

Name on sidebar

Email in profile

2) If you don’t have access to the email saved in your Cardiogram profile or that email has a typo, you can change it from the profile screen. Be sure to scroll down and “Save changes” after updating the email.

3) Re-request the PDF after updating your email. 

If you’re still not receiving emails even after confirming that your email address is valid, email us at [email protected] with the subject line “Did not receive SWD report.”