Report cards are generated automatically. Since a large volume of data needs to be processed for each user to receive their customized score, it can take up to 72 hours to get an initial result; new reports are automatically generated about 7 days after.
If you still do not have your initial score after 72 hours, please contact us at [email protected] with the subject “Score Delay.” Include the email associated with your Cardiogram account and a screenshot of your profile page so we can locate your account promptly. Please do not make any adjustments to your profile like your age, height, or weight, as this will reset the turnaround time for a report.
Click here if you don’t know how to find the email address associated with your profile.