Why is my sample being rejected/recollected?

Damaged in transit
Unlabeled or under labeled specimen – To ensure the highest quality of results, we cannot accept specimens that are not properly labeled with 2 personal identifiers. This protocol is to ensure that specimens are not mixed up- either in the practitioners’ office or in the laboratory.
Expired swab – sample was taken or placed in holds for greater than 90 days.
Contaminated sample – sample dropped on floor/tabletop of laboratory or was cross-contaminated with another sample when pipetting.

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